The kids enjoyed the awesome water slides, but the surroundings felt a bit too dark.

Something you might like to consider

The family-friendly activities and the delicious dinner buffet were incredible. there was something to cater to everyone's taste!

The service at times lagged in responsiveness, leading to a less than pleasant check-in experience.

Driving in is quite the experience. Feels like entering a Disney Castle with a grand entrance. The views from the room, especially overlooking the lake, made for a cozy escape.

There are quite a few drawbacks. Some rooms have maintenance issues, like broken bathroom doors and non-functioning ceiling fans. The slow check-in process could use some streamlining, as queues can be a bore. Dining options fell short, with a limited menu and high prices that may leave your stomach growling. The pool, while having a nice view, was a bit hard to locate and not as refreshing as hoped. The kids' area by the pool needed some attention-there were dirty spots that could have easily been cleaned up. You might end up needing a car to explore since the area is spread out and not so easy to wander around on foot.

The kids loved the small water park, which was perfect for their age. The room was decent, and the pool and games room were great additions. Staff at the restaurant were super friendly and made dining enjoyable. it was a fun family getaway! 😊

Had a lovely stay! The room decor is stunning with a fantastic lake view, and the breakfast was delicious. Just a bummer about the slow check-in and the room transition issues, but overall, it was a cozy getaway! Would come back for sure.

My stay was delightful! I adored the beautiful architecture and relaxing lakeside views. The staff were attentive, ensuring my comfort, and the breakfast selection was impressive, catering to various tastes. It felt like a serene getaway.

Some areas felt a bit worn.

Request a room with a lake view for a breathtaking sunset experience. The outdoor themed gardens are ideal for morning walks.

Family getaway might work

The breakfast had a lot of variety and I was quite satisfied with it. the staff weren't bad, they were trying their best in a big place like this.

It wasn't cheap but it’s acceptable.

don't be fooled by the beautiful surroundings, service needs urgent attention and improvement

Hotel is beautiful, but service disappoints. The lack of friendly greetings left me feeling unwelcomed despite the stunning views. Truly a cozy stay with excellent location.

The hotel boasts an exceptional design and is conveniently located in a peaceful area. The Deluxe King Room I stayed in was clean, well-maintained, and offered a partial view of the lake, enhancing my overall experience. The breakfast buffet was impressive, featuring a variety of Malaysian dishes and highlights like eggs benedict, making for enjoyable dining. The pools were well designed, providing beautiful views of the nearby lake and structures, contributing to a relaxing atmosphere.

The check-in process was unusually slow, taking over 20 minutes.

The breakfast buffet offered an excellent variety of choices, and the made-from-scratch pizza was a standout. frequent issues plagued our stay, including a frustrating check-in process and a lack of communication regarding ongoing refurbishment, which made navigating the hotel feel chaotic. The games room was also disappointing, lacking essential equipment for activities. Despite these setbacks, the warm service from the staff contributed positively to our experience.